Standard Shipping Policies:
- Must be 18 years or older to order. Subject to your states laws and regulations.
- 8.25% sales tax applied & approximately 24% tobacco tax on M.S.R.P of tobacco products to all California shipments.
- In-stock orders received by 1pm PST (Monday thru Friday) are shipped the same day.
- Due to FAA regulations, lighters must be shipped via ground parcel services. Express shipping is not available.
- Upgrade charges to Alaska and Hawaii are higher.
- Shipments to PO Boxes, FPO, APO, Puerto Rico, Virgin Islands, and Guam are shipped Priority Mail. Upgrade options are not availabe. Insurance charges may be applied.
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We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 1pm Pacific time for same day shipping from our warehouse in California. Standard shipping takes from 3 to 6 business days from date of shipment (not including weekends or holidays), depending on your proximity to our warehouse.
For more urgent requests and for customers living on the East coast, we offer 2-DAY AIR EXPRESS and OVERNIGHT options at an additional charge (Click here for shipping rates).
Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available. We cannot be held responsible for FedEx or UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call a representative to ensure availability before submitting your order, as certain items may be delayed due to manufacture backorders or other circumstances beyond our control.)
Orders ship from our warehouse located in Santa Monica CA.
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Keeping you happy is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for a prompt exchange, credit, or refund. Before returning the item, please contact Customer Service or call 1-800-577-9653 and let us know what and why you are returning the item, and a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with any returns.
How the return policy works: for cigars by the box or bundle- if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers, 5-Packs and non-cigar merchandise, returns must be in new, unopened condition to receive credit. Please keep the original packaging and any accessories to return with the item.
If you fail to return merchandise within the given timeframe or without an RMA#, we may deny credit or issue a 15% re-stocking fee.
We do our best to provide your cigars in perfect condition as quickly as possible. Shipments are inspected by our shipping staff for accuracy and quality. Should you experience any problems, please contact Customer Service or call 1-800-577-9653.
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